Junior Clips Policies
Last Updated: October 21, 2026
Welcome to Junior Clips! We are dedicated to providing a fun, safe, and professional haircutting experience for kids. Please review our policies to ensure a smooth and enjoyable visit.
Appointments & Walk-ins
We welcome both walk-ins and scheduled appointments.
Appointments can be booked online or over the phone.
Late arrivals beyond 10 minutes may require rescheduling.
Walk-ins have 5 minutes once they are called to arrive at the front desk; if not, they will be skipped.
Cancellations & No-Shows
We request at least a 24-hour notice for cancellations.
Cancellations are not subject to any charge.
No-shows may be subject to restrictions on future bookings.
Safety & Hygiene
All tools and stations are sanitized after each service.
If a child is sick, we kindly ask to reschedule their appointment.
Parents/guardians are responsible for supervising their children at all times.
Behavior Policy
We strive to create a positive environment for all families.
Disruptive behavior or aggressive conduct will not be tolerated.
Our staff reserves the right to refuse service if a child is uncooperative beyond reasonable efforts.
Stylists reserve the right to refuse service to any clients with bad behavior.
Payment & Pricing
We accept cash, credit/debit cards, and mobile payment methods.
Prices are subject to change; please check our website for the latest pricing.
Tips are appreciated but not required.
No returns policy applies to all services.
Any coupon or special discounts cannot be applied at the register. The appointment must be booked with the promotion link to be awarded.
Special Needs & Accommodations
We welcome children with special needs and strive to provide a comfortable experience.
Please inform us of any specific requirements in advance.
Privacy Policy & Communications
This policy explains how Junior Clips handles information through our salon services, website, booking system, in-store waitlist, telephone receptionist, SMS messaging, web chat, and WhatsApp.
Information We Collect
Depending on the service you use, we may collect:
Your name, telephone number, email address, and communication preferences.
Appointment details, service selections, stylist preferences, and information needed for a child’s appointment.
Waitlist registration details and notification preferences.
Messages, requests, and information you voluntarily provide.
Technical records, including message identifiers, delivery status, timestamps, consent records, opt-out requests, and transaction results.
Please do not provide payment card details, passwords, government identification numbers, or unnecessary medical or other sensitive information through our receptionist or messaging services.
How We Use Information
We use information to answer questions; manage customer profiles and appointments; operate the waitlist and its notifications; respond to customer requests; and investigate incomplete or disputed transactions.
We may also use operational records and internal reports to troubleshoot problems, prevent duplicate transactions, maintain security, and evaluate service performance.
Automated Receptionist, Artificial Intelligence & Telephone Calls
Our telephone receptionist, web chat, and WhatsApp services may use artificial intelligence to understand requests and generate responses.
During telephone conversations, speech is processed and converted to text in real time. Generated responses are converted into speech. Our receptionist application does not currently create or store full audio recordings of calls. Information needed for an appointment, a requested message, or an operational record may be retained.
Technology providers may process or retain information under their applicable service terms and privacy practices. If we enable call recording in the future, we will provide the applicable notice and obtain any required consent before recording.
Automated responses can contain errors. An appointment or change is complete only after an explicit confirmation. If the outcome is unclear, contact Junior Clips before repeating the request.
Technology & Service Providers
We use providers to deliver our services, including:
Twilio: telephone connectivity and supported SMS communications.
Meta/WhatsApp: WhatsApp communications.
OpenAI: language understanding and AI-generated responses.
Deepgram: speech recognition and transcription.
ElevenLabs: generated speech.
Booker: customer records, availability, and appointment management.
Render: application hosting and related storage.
We also use website hosting, telecommunications, and business email providers to operate our services.
Relevant information may be processed by these providers to perform their functions. Their applicable privacy policies and terms also govern their processing.
Mobile Information & Messaging Consent
Mobile numbers and messaging opt-in records are not sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
We may provide relevant information to providers supporting our communications and service delivery. This operational processing does not authorize those providers to use messaging consent for their own marketing.
Retention & Security
Retention depends on the purpose of the record, including appointment management, customer support, consent and opt-out documentation, security, troubleshooting, and transaction verification.
Ending a conversation or allowing a session to expire does not automatically erase stored records. Deleting a chat from your device does not automatically delete records held by Junior Clips or its providers.
We use reasonable safeguards to protect information, but no communication or storage system can guarantee absolute security.
Privacy Requests & Data Deletion
Email wecare@juniorclips.com with the subject Privacy Request to request access to, correction of, or deletion of information held by Junior Clips.
Include the telephone number used with our services and describe your request. We may verify your identity before acting.
Certain records may be retained for legal obligations, transaction verification, dispute resolution, or to honor an opt-out request. Information independently controlled by a provider may require a separate request to that provider.
Children’s Information & Photos
Our booking and communication services are intended for parents and guardians arranging salon services. Please provide only the child-related information needed for the appointment.
Photos used for promotional purposes require parental or guardian consent.
SMS Messaging Policy
Service Messages
Junior Clips offers SMS communications for appointment management, waitlist notifications, service updates, and customer support.
We obtain the applicable consent for the messaging program you choose. Sending us a question allows us to respond about that request; it does not enroll you in unrelated recurring messages.
Promotional Messages
Discounts, coupons, and other promotional texts require a separate marketing opt-in.
Providing a telephone number, booking an appointment, joining a waitlist, using our receptionist, or accepting this policy does not by itself authorize promotional text messages.
Marketing consent is optional and is not required to purchase services.
Frequency, Charges & Delivery
Message frequency varies according to your requests and the program you join.
Message and data rates may apply.
Delivery depends on your carrier and other technical factors. Carriers are not liable for delayed or undelivered messages.
Opting Out & Getting Help
Reply STOP to an SMS message to opt out of that messaging program. You may receive a non-promotional confirmation of your opt-out.
Reply HELP for assistance, or contact wecare@juniorclips.com or 619-796-9968.
You may also contact us directly about messaging preferences. Opting out does not cancel an appointment or automatically delete your information.
WhatsApp & Web Chat
These channels allow customers to ask questions and request supported appointment actions. Starting a conversation does not enroll you in promotional messaging.
Available features may differ by channel. Waitlist information provided through the receptionist does not register you for the in-store waitlist or guarantee a service time.
You may end a conversation at any time. For privacy or communication-preference requests, contact Junior Clips using the details below.
Contact & Related Terms
Junior Clips
3030 Plaza Bonita Rd., Store #9102
National City, CA 91950
Email: wecare@juniorclips.com
Phone: 619-796-9968
Terms and Conditions:
https://juniorclips.com/terms-and-conditions/