Services

Junior Clips provides children’s haircut and grooming services.

Services, stylist availability, and supported digital functions are subject to availability. Features may differ between communication channels.

Our salon policies are available at:

https://juniorclips.com/junior-clips-policies/

Appointments

Appointments may be scheduled through the booking channels Junior Clips makes available, including online, by telephone, in person, and through supported automated receptionist functions.

Requesting availability, selecting a time, or submitting a request does not by itself confirm an appointment. A booking, cancellation, or rescheduling request is complete only after you receive an explicit confirmation.

Please review the confirmed service, stylist, date, and time. Appointment times refer to the salon’s local time zone unless otherwise stated.

If a request produces an error or an unclear result, contact Junior Clips before repeating it to help prevent duplicate appointments or unintended changes.

Arrival, cancellation, and no-show policies are described in our salon policies.

Walk-in Waitlist

Customers must be present at Plaza Bonita to register for the walk-in waitlist through our designated registration page or in-store kiosk.

Estimated waiting times and queue information are approximate and may change based on service duration, staffing, customer needs, and appointment activity.

Joining the waitlist does not guarantee immediate service, an exact service time, or a particular stylist.

Customers must follow the check-in and return instructions provided during registration.

Telephone, SMS, WhatsApp, and web chat inquiries about the waitlist do not register a customer or reserve a place in line.

Automated Receptionist and Artificial Intelligence

Junior Clips uses an automated receptionist to answer questions and assist with supported appointment requests through enabled telephone and messaging channels.

These services may use artificial intelligence, real-time speech recognition, and generated speech. Our Privacy Policy describes how information is processed.

Automated responses can contain errors or misunderstand a request. Ask for clarification if any appointment details or results are unclear.

Our digital channels do not guarantee that an employee will monitor or respond to the conversation. Contact Junior Clips by telephone when a request requires assistance beyond the automated service.

Please provide accurate information and use only telephone numbers and customer information you own or are authorized to use.

SMS Terms of Service

F&H Anchor Investments LLC, doing business as Junior Clips, provides the following separate SMS services:

Virtual Receptionist — (619) 914-6664

You may initiate a text conversation to ask questions, check appointment availability, book, cancel, or reschedule supported appointments, or request general customer support.

By initiating a conversation, you consent to receive replies related to your inquiry and confirmations of appointment actions you request.

This service does not enroll you in marketing messages, recurring reminders, or the walk-in waitlist.

Walk-in Waitlist — (619) 900-6899

Customers who separately opt in when joining the waitlist may receive check-in confirmations, queue updates, service-ready notifications, and responses related to their current waitlist visit.

Joining the waitlist does not require SMS consent. Waitlist consent does not enroll customers in the virtual receptionist service or promotional messages.

Message Frequency and Charges

Message frequency varies according to your inquiry, requested appointment actions, or current waitlist visit.

Message and data rates may apply.

SMS consent is not a condition of purchase. Contact your wireless provider with questions about your messaging plan.

Opting Out

Reply STOP to the number messaging you to opt out.

You may receive a non-promotional confirmation of your opt-out. To enroll again, complete the applicable program’s opt-in process.

You may also contact Junior Clips directly to request that messages stop.

Opting out of SMS does not cancel an appointment or automatically delete your customer information. If you opt out of waitlist notifications, follow the in-store instructions for checking your status.

Help and Support

Reply HELP for assistance, call (619) 796-9968, or email wecare@juniorclips.com.

Message Delivery

Carriers are not liable for delayed or undelivered messages.

Delivery may be affected by carrier restrictions, network conditions, incorrect contact information, or technical problems.

Mobile Information and Consent

Mobile information and SMS consent data will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Information may be processed by service providers as necessary to deliver messages and fulfill your requests, as described in our Privacy Policy.

Any separate promotional messaging program requires its own applicable consent. Participation in either SMS service above does not provide that consent.

WhatsApp and Web Chat

When enabled, WhatsApp and web chat allow customers to ask questions and request supported appointment actions.

Starting a conversation does not enroll you in promotional messaging or recurring reminders.

Available features may differ by channel. Voice notes, attachments, photographs, and WhatsApp calls may not be supported.

Appointment actions require explicit confirmation, as described above. Waitlist inquiries through these channels do not register a customer.

For communication-preference requests or assistance with an unclear result, contact Junior Clips using the contact information below.

Privacy

Our Privacy Policy explains how customer information is collected, used, processed by service providers, and retained, and how to request access, correction, or deletion:

https://juniorclips.com/junior-clips-policies/

Do not submit payment card details, passwords, government identification numbers, or unnecessary sensitive information through our automated receptionist or messaging services.

Payments and Promotions

We accept approved payment methods available at our locations.

Prices may change. Please confirm applicable pricing before receiving a service.

All completed services are final. No refunds are provided for services rendered, except where required by applicable law.

Promotional offers are subject to their stated eligibility, expiration, availability, and redemption conditions. An offer may require booking through a designated promotion link.

Do not assume a discount can be added at checkout, applied retroactively, or combined with another offer unless its terms expressly allow it.

Conduct

We strive to maintain a safe and family-friendly environment.

Junior Clips reserves the right to refuse service to individuals displaying disruptive, abusive, threatening, or unsafe behavior, subject to applicable law.

Parents and guardians remain responsible for supervising their children at all times.

Do not misuse our digital services, submit fraudulent requests, impersonate another customer, or attempt unauthorized access to customer information.

Service Availability and Limitation of Liability

Our digital services depend on communications networks, booking systems, hosting, and other technology providers. Uninterrupted availability and error-free automated responses cannot be guaranteed.

To the maximum extent permitted by law, Junior Clips shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, waitlist system, automated receptionist, or messaging services.

Nothing in these terms excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

Changes to These Terms

Junior Clips may update these Terms and Conditions as services change. The date above identifies the latest version.

Changes to these terms do not substitute for additional notice or consent required for a new messaging purpose.

Contact Information

F&H Anchor Investments LLC, doing business as Junior Clips

3030 Plaza Bonita Rd., Store #9102
National City, CA 91950

Phone: (619) 796-9968
Email: wecare@juniorclips.com
Website: https://juniorclips.com

Privacy Policy and Salon Policies:
https://juniorclips.com/junior-clips-policies/

We value your feedback. If you have questions or concerns, please contact us or speak with a manager.